Intermundial revolutionizes travel claims management with its new technological solution

Intermundial, a Grupo Atlantigo company and leader in the multichannel distribution of travel and gadget insurance solutions with over 30 years of experience, unveiled an innovative technological solution today that promises to transform claims management as we know it, significantly optimizing the process to improve the traveler's experience. The presentation took place during a press breakfast held at the company's corporate headquarters in downtown Madrid.

Operated by Servisegur – also part of Grupo Atlantigo and specialized in providing insurance services – this tool stems from the combination of new intelligent technology that enables automated, versatile, and immediate management, and the expertise of a full team of claims management specialists. In this way, Intermundial places immediacy at the center as a key factor for traveler satisfaction, while ensuring specialized human attention for more complex cases that require extra care.

"This tool not only optimizes process efficiency but also transforms our customers' experience, standing out for its immediacy. It is an advancement that reaffirms our commitment to continuous improvement and operational efficiency, combining cutting-edge technology with our team's deep knowledge. Ultimately, it is people helping people. While technology is essential, it is our experts, with their experience, judgment, and reliability, who ensure that every claim is handled in a human and personalized way, always putting the customer at the center of everything we do," states Manuel López, CEO of Intermundial and Grupo Atlantigo

Intermundial has thus revolutionized claims management with a process that is instant, automatic, and effortless for the traveler:

• Document processing is carried out autonomously, with intelligent recognition of document types and content, and automated analysis that detects necessary adjustments.
• Claim resolution includes an advanced case review, cross-referencing documentation with policy coverage, and an intelligent determination of the resolution, finally validated by a team of claims specialists.
• Furthermore, reimbursements are made in real-time, with instant payment following positive validation by the agent, adapting to the insured's preferred reimbursement method to ensure a fast and efficient experience.

"This solution, operated by Servisegur and now available to Intermundial, not only represents a major leap in terms of efficiency and agility, but also reinforces our commitment to immediate, personalized, and excellent service. Thanks to this new tool, we are able to manage claims instantly, ensuring the process is automatic, effortless for the traveler, and completely transparent," states Juan Pérez, Director of Services at Servisegur.

About Intermundial

With over 5.5 million policyholders and 6,000 points of sale, Intermundial is a leading company that has specialized in distributing travel and gadget insurance solutions for more than 30 years. As part of the Atlantigo Group, Intermundial combines experience and innovation to redefine the world of travel risks with comprehensive solutions that go beyond insurance, based on three pillars: customized insurance with the latest coverage and the best insurance markets; cutting-edge technology so you can manage your policies; and exclusive services to effectively meet the needs of a new generation of travelers. Intermundial's goal is always to simplify your daily life and support you so that you can always travel with complete peace of mind.