Intermundial puts AI at the service of its clients, guaranteeing an immediate response in claims management

Intermundial, a leading broker in travel and gadget insurance distribution since 1994, continues to revolutionize customer service with its new Voicebot service. This tool, powered by Artificial Intelligence (AI), is committed to redefining how users manage their claims, offering a guaranteed immediate response without giving up the option of being assisted by their assigned agent.

AI Voicebot, your ally in claims management

Intermundial's new Voicebot becomes the best ally to ensure efficient and personalized assistance in claims management without wasting the user's time. Through this new tool, the customer receives not just fast, but instant attention. According to Intermundial's estimates, the use of Voicebot will allow reducing wait times by up to 89% in opening and managing claims.

The goal of Voicebot is, therefore, to provide the customer with a new way to report a claim where three essential aspects prevail: convenience, 24/7 availability, and a guaranteed immediate response, as Voicebot instantly offers the necessary explanations both to file a claim and to check the status of one that is in progress.

In this way, communication becomes more efficient, since, with just a voice message, the customer can perform any of the aforementioned actions without losing a minute. Furthermore, the use of AI technology will make it possible for Voicebot to learn to offer the best response, automatically, quickly, and in a personalized manner.

Intermundial is the first national travel services provider to implement this state-of-the-art AI-based technology, streamlining service for agents and travelers, reducing wait times, and providing an immediate response, with a faster process and guaranteeing:

- 24/7 immediate response to all inquiries with useful, updated, and high-quality information.

- The traveler can request a callback from their claims handler within less than 2 hours.

- Voicebot routes inquiries to the same agent who has been managing the case from the start.

This new technological innovation from Intermundial aligns with its goal of permanently improving the customer experience and constantly reinforcing personalization, as the Voicebot in no way replaces human attention, but rather complements it to offer immediacy. Thus, whenever needed, the traveler can request a callback from their handler in less than 2 hours and rest easy to continue with their daily tasks. A telling statistic is that 87% of surveyed users would recommend using the Voicebot option.

Direct multichannel contact

The Voicebot development is a project born from Intermundial's innovative spirit together with Servisegur, a provider of travel-related services that offers specialized responses in attention, assistance, processing, and management for any situation. Both companies combine their knowledge and expertise to offer travelers multiple communication channels:

- Telephone support

- Live chat via our app

- Direct messaging integrated into every claim or inquiry within the client area