InterMundial launches Safer 360, a management platform designed to provide travel agents with a unique user experience.
After listening to the needs of the travel agency sector, InterMundial has developed this new version of its platform, which provides solutions in the three main areas where travel agents work with insurance on a daily basis:
- Claims management: travel agents can now file claims and manage the entire process by communicating directly with our Claims team. This team handles the full lifecycle of a claim, offering fast, expert responses without any intermediaries.
- Commercial support: for resolving specific questions about our insurance portfolio. Agents get first-hand information by speaking directly with a specialist team that knows our products, guarantees, and coverage details inside and out.
- And financial matters: in this case, you will be connected with our finance team, ensuring that any inquiries are answered directly by the professionals in that department.
All communications and tasks are handled without ever leaving the new Safer 360. No more forms or long email chains; instead, we connect you through a direct conversationwith InterMundial’s specialist teams—something no other travel insurance provider currently offers.
One of InterMundial's key advantages is that we are an integrated business group comprising the insurance company itself, a TPA, and an underwriting agency. This means that inquiries and tasks of any kind, whether related to claims or agency support, are never outsourced to a third party., as InterMundial always has first-hand information. This means that when it comes to claims management, travel agents can contact a member of our claims processing team directly. They can view the status of the claim in real time and provide a direct, expert response, as the specialist has a complete grasp of the entire insurance process.
Safer 360 achieves faster, more efficient processes, and by enabling direct communication between agents and our internal teams, it becomes the most powerful tool on the market and ushers in a new era in simplifying the day-to-day work of travel agents.
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