InterMundial presents Robin, a new way of interacting with insurance based on artificial intelligence

InterMundial, a leader in travel insurance in Spain, has today introduced its chatbot, Robin, which enables a new model of communication with customers. Through this new channel, the company is incorporating Artificial Intelligence as an integral part of its customer service and support team. From now on, InterMundial, a 100% Spanish-owned company, offers its customers the ability to chat with Robin, a virtual assistant that interacts with them, providing guidance and advice to offer the insurance policies that best fit their user profile and specific needs.

Robin opens up a world of new possibilities for customers who, through a natural and friendly conversational Q&A model, can engage in valuable interactions to discover, in just a few steps, the insurance that best suits their specific needs as travelers. This comprehensive virtual assistant offers a range of features that further enhance the customer experience; Robin can provide real-time, exact pricing for the insurance policies it recommends and allows for one-click purchasing, eliminating the need to fill out standard forms. Additionally, the tool saves and remembers quotes for products viewed and sends them to the user's email, while allowing the user to request a phone call from a human agent at any time.

Artificial Intelligence at the user's service

With the launch of Robin, InterMundial provides travelers with a new way to manage their relationship with insurance thanks to Artificial Intelligence. Designed to hold intelligent conversations and offer 24/7 service, the chatbot is an always-available channel for interacting with customers: with no wait times and the ability to communicate with an unlimited number of people simultaneously. In this way, Robin allows for simultaneous conversations with users in a comfortable and intuitive manner using natural, friendly language.

Artificial Intelligence allows Robin to achieve levels of immediacy far superior to those offered by a single application or a team of people, resulting in a much more agile and effective service for the end user. Furthermore, Robin is always connected to a team of specialists so that, at any moment, the user can choose to speak with a person if they wish. This creates a new service channel for travelers who will be able to choose the communication method they feel most comfortable with.

This type of intelligent conversation addresses the needs of younger consumers, as bots are capable of offering tailored solutions anywhere and at the exact moment they are needed. The integration of Artificial Intelligence thus becomes the perfect complement to traditional communication channels like phone or email, as, in the words of InterMundial's Marketing Director, Manuel López Nieto-Sandoval, “using a chatbot allows us to meet the demands of a much more digital and discerning user profile that expects immediacy and the ability to communicate at any time from a simple application. Our digitalization strategy, which is part of InterMundial's DNA, now takes another step forward by putting artificial intelligence at the service of our customers.”

Service now available on Facebook Messenger

Starting today, all users can communicate with Robin by accessing the chatbot through Facebook Messenger. Soon, it will also be possible to chat with this virtual assistant from independent platforms and applications InterMundial's own channels. This launch is just the first phase of an ever-evolving project to which various, more comprehensive layers of intelligence will be added. These will allow the chatbot to learn from every conversation, enabling it to improve, make decisions, and optimize its functionality through the analysis of large amounts of data. In this way, the more experience and learning the bot develops, the better the experience users will have across different applications, not just on InterMundial's own channels.

InterMundial is thus providing its customers with the most innovative market trends as part of its business strategy, committing to a new model of engagement with travelers based on finding the perfect balance between people and robots, allowing users to enjoy the most complete customer experience.

Total commitment to innovation

For Manuel López Nieto-Sandoval, the use of Artificial Intelligence marks a turning point in how customers interact with companies, as "this launch is just the beginning of building services on advanced machine learning technologies. At InterMundial, we are pioneers in developing a communication model that will allow us to better connect with our customers, building a relationship of trust through natural and approachable dialogue."

The implementation of its chatbot is another step forward in InterMundial's innovation strategy, recognized in the insurance sector as one of the leading entities in applying new technologies to serve users.

The commitment to innovation is one of the strategic pillars of InterMundial, which, in addition to this Artificial Intelligence project, has recently launched a new digital claims platform that allows users to manage their incidents online. Additionally, and as a continuation of this technological strategy, the company is now working on a new comprehensive management platform that will be a revolution for travel agencies and will be capable of managing all insurance-related processes in a single workspace.

About InterMundial

InterMundial is the leading insurance broker specializing in sports and tourism in Spain. It has offices in Spain's main tourist cities and 7 international commercial branches (United Kingdom, France, Italy, Portugal, Mexico, Brazil, and Poland).