InterMundial presents Safer, the first comprehensive insurance management platform

InterMundial, a leader in travel insurance in Spain, has today unveiled Safer, the market's first platform for comprehensive insurance management. This powerful tool serves as a single channel and hub where agencies can handle all tasks associated with travel insurance. With this launch, InterMundial reinforces its commitment to innovation by making it available to travel agents.

The new ecosystem, which will be available free of charge to InterMundial's more than 8,000 partner agencies starting October 2nd, will mark a turning point in how agencies manage their insurance, thanks to the cutting-edge technology behind Safer.

Complete redesign of the user experience

With the firm goal of continuing to offer the highest quality to all its clients, InterMundial has undergone a deep internal transformation process across all teams involved in the insurance relationship, from product design to claims processing, including its extensive multichannel customer service offering. This complete control over the entire value chain is precisely what has allowed the insurer to develop software capable of connecting every single phase between clients and their travel insurance within a single platform.

The platform, which has been designed and developed entirely by InterMundial's Technology team over more than two years of work, allows for total control over all aspects of insurance, from purchasing products to accessing real-time information on the status of insured claims. In this way, travel agents using Safer will benefit from complete visibility and end-to-end control in insurance management.

InterMundial, which firmly believes in the value of the agency as the central pillar of travel distribution, has dedicated a significant investment to this project, based on the latest market technologies, which allows agents to enjoy Premium services. Thus, Safer's technology is able to connect the travel agent with each of the professionals on the specialized teams involved in the various insurance phases—such as claims processing or specialized customer service—through their preferred channel, with a single click and always in real time.

In the current context, where industry professionals face outdated and unintuitive software on a daily basis, Safer ushers in a new era, bringing the superior customer experience so common and demanded in personal settings into the professional sphere. The platform provides cutting-edge technology that makes maximizing travel insurance simple and enjoyable.

In the words of Manuel L. Nieto-Sandoval, Director of the Digital Area at Grupo InterMundial, “We have listened to the demands of travel agents and built a platform for them that makes managing insurance an enjoyable experience.” Beyond enabling comprehensive insurance management, the platform has been designed with the principles of “simplicity, clarity, and transparency” to achieve an optimal customer experienceWith the launch of Safer, InterMundial reaffirms its commitment to travel agency professionals by putting itself in their shoes and helping them simplify and improve their day-to-day operations.

Maximize agency profitability

Powered by cutting-edge technology, Safer is designed as a tool capable of boosting travel agency bottom lines. In this regard, the redesign and simplification of the sales process reflect InterMundial's constant ambition to facilitate the growth of its partner agencies. From a business perspective, selling travel insurance significantly increases profits and profitability while eliminating many common pain points.

The integration of Safer delivers a dual benefit. On one hand, agency professionals gain a 360-degree view of insurance management, improving productivity and boosting profitability through increased sales. On the other hand, insured travelers enjoy higher satisfaction levels with their agency, benefiting from faster, more personalized booking and more agile, effective claims communication.

InterMundial, a trusted partner for agencies

InterMundial, which currently partners with over 5,000 travel agencies in Spain, is launching this innovative solution to meet the specific demands of the industry. For Manuel López, CEO of the company, “The way we work at InterMundial, always side-by-side with travel agencies, has allowed us to realize that existing booking platforms were too basic and not very user-friendly. Agencies are demanding innovation, and with the launch of Safer, we have fulfilled our commitment to provide them with the most advanced technology on the market for efficient, simple management that also allows them to maximize their bottom line.”

Safer is a living, constantly evolving project, with biannual updates planned to introduce new features and improvements for travel agencies.

Safer by the numbers

• 8,000 agencies worldwide will use the new platform
• Platform available in 6 countries: Spain, Italy, Portugal, France, Brazil, and Mexico
• 1.7 million passengers insured through the platform
• 16 million annual quotes

About InterMundial

InterMundial is the leading insurance broker specializing in travel and sports in Spain. It has offices in Spain's major tourist cities and commercial branches in the UK, France, Italy, Portugal, Mexico, Brazil, and Poland. Currently, InterMundial has a business volume of 36 million euros, more than 8,000 partner agencies worldwide, and a team of 200 professionals across its national offices and international branches.